Air traveller complaints to CTA hit new high

If you're seeking compensation or a refund after a negative flying experience, be prepared to wait. The Canadian Transportation Agency (CTA) has hit a record high of more than 71,000 complaints in a backlog. The quasi-judicial regulator and tribunal tasked with settling disputes between customers and the airlines says the backlog is growing because the number of incoming complaints keeps increasing. Last fiscal year, 43,549 passenger complaints were filed with the CTA, and between April 1st and April 25th 2024, …